Deciphering Board Dynamics

Much of the dynamics on boards begins with creating emotional connection. When board members are “securely connected”, they feel confident that each member is reliable, supportive and responsive. Many boards struggle when members distance themselves emotionally from each other. The Board/Team Dynamics Process, BDP, helps board members bridge these gaps and communicate their needs and […]

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Google CEO, Sundar Pichai Answers The 3 Most Important Questions

Recently a Google employee wrote a 10-page memo to express his views. In response, he was fired. Google’s CEO, Sundar Pichai interrupted his vacation and wrote a memo to all Google employees . Pichai’s memo and the decision to cut vacations short clearly demonstrates that he is aware of how emotions can impact company’s culture […]

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A Fraud Examiner’s Guide To Relationships

Trust and transparency are two of the most important elements of a fraud examiner’s relationship with their client. We strive for it through the process of emotional connection, whether we realize it or not. The best way to gain the trust is to become more aware of it. We now know how these types of […]

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Two Ways United Airlines Could Have Avoided Public Backlash

On April 9th, 2017, David Dao was physically dragged off a United Airlines flight departing from O’Hare International Airport. You’ve no doubt heard about this, but in case you’ve got some catching up to do, you can read about it here: http://nyti.ms/2ok5MOV. How did what should have been a relatively calm, albeit unpleasant, incident turn so […]

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When Performance Becomes More Important Than Values: Wells Fargo

It is difficult to open a newspaper without seeing the latest on the Wells Fargo scandal. As we all know, Wells Fargo employees opened over 2 million unauthorized customer accounts which resulted in 5,300 low level employees being fired and $185 million in fees along with loss of trust with the public and shareholders. So […]

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Creating Emotional Safety from Scratch: Tips for Viacom

We’ve been seeing a lot of drama out of the Viacom boardroom in the last several months, but now there is finally some movement forward for the company. Viacom will be replacing their CEO, Phillipe Dauman with Tom Dooley. This comes after a long battle between Dauman and the Redstone family (who control most of […]

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Common Sense Principles In Action: Board Composition and Internal Governance

Recently some of the world’s biggest names in corporate governance and business put together a set of Commonsense Corporate Governance Principles. These eight principles cover just about every aspect of governance and board life so I wanted to take some time to explain how to best implement these principles by using emotional connection. Because there are […]

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